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Capstone Awarded Competitive Task Order to Assess Customer Satisfaction with Navy Housing

Monday, 22 August 2011 17:26

On Aug 22,2011, Capstone was awarded a new competitive task order under the Commander, Navy Installation Command Program Management Oversight Services contract to develop and facilitate focus groups with residents of Navy Housing, both privatized and government owned, to assess customer satisfaction, ascertain delivery of services, and examine the effectiveness of policy delivery and implementation. The expected outcome of this effort is to recommend courses of action to the Navy for performance improvement. Andy Frick, Capstone’s Director for Maritime Operations will manage this task.